Refund Policy
REFUND POLICY
Cancellation and Return:
- You have the right to cancel your order up to 30 days after receipt without providing a reason.
- You have an additional 30 days to return the product after cancellation.
- The full order amount, including shipping costs, will be refunded. Return shipping costs from your home to the web shop are your responsibility.
- Contact support@paqtiv.com to initiate the return process.
Return Conditions:
- Products must not have been used, washed, or worn.
- If the product or packaging is damaged, the value of the product may be reduced.
Initiating the Refund Process:
- Send an email to support@paqtiv.com with the reason for return, a tracking code, and the order or invoice number.
- Refunds will be made via bank transfer after the reason for return is accepted.
Response Time:
- If you haven't received a reply within 14 days, contact us by phone at +313623539457.
Refund Eligibility and Conditions:
- Return Period: You can return a product within 30 days of receiving your order without providing a reason.
- Extended Period: After canceling your order, you have an additional 30 days to return the product.
- Refund Issuance: Upon receipt and inspection of the returned product in good order, the full order amount will be refunded within 5 days to your original payment method.
- Return Shipping Costs: The cost of returning the product to our store is your responsibility. Use a shipping method with Track & Trace.
Damaged Products and Production Errors:
- Damaged Upon Arrival: Contact us within 30 days of receipt at support@paqtiv.com. For quicker resolution, attach a photo of the damaged item.
- Defects after Use: Contact us for production defects; wear parts are excluded.
Receiving the Wrong Product:
- Contact customer service at support@paqtiv.com if you receive the wrong product. We will send the correct product free of charge.
Additional Information:
- Incorrect Delivery Address: If you provided an incorrect delivery address, inform us at support@paqtiv.com. We'll try to amend your order.
- Product Exchange: For exchanges, contact us at support@paqtiv.com. You are responsible for return shipping costs.
Contact Details:
- Trade Name: Optima-Commerce
- Chamber of Commerce Number: 92246532
- Email Address: support@paqtiv.com
- Phone Number: +313623539457
- Physical Address: Lastdragerstraat 14, Almere, Flevoland,1335VC, Netherlands
Alternatively, you can visit our Contact Page or Frequently Asked Questions page.