Frequently Asked Questions
Explore our Frequently Asked Questions (FAQ) page for quick insights into common queries. If you need more specific assistance, don't hesitate to visit our Contact Us page. Your satisfaction is our priority, and we're always ready to help!
Questions about Returns
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What is the online store's return policy?
You have the right to cancel your order within 30 days and a further 30 days to return products. We will refund the full amount, excluding return costs, when the product is received in good condition.
Are there costs associated with returning products?
Yes, you are responsible for return shipping costs. We recommend that you send your return with Track & Trace as we cannot take responsibility for lost returns. For more information please see our returns policy
How long will it take for my return to be processed?
Once we have received your return, we will try to process it within 5 working days. You will receive confirmation when processing is complete
Questions about Shipping
What are your shipping costs and delivery times?
For orders within Europe, we offer free standard shipping. Delivery times vary depending on the destination, ranging from 9-14 business days for Europe. Please refer to our detailed Shipping Policy for more information.
Does the store offer international shipping?
No, Paqtiv.com currently ships to Europe only. Therefore, we do not offer international shipping outside of Europe. Please refer to the Shipping Policy for detailed information on delivery times and costs to various destinations.
How can I track the status of my order?
After your package has been packed, Paqtiv will hand it over to the shipping company, and you will receive a tracking email. For more details or assistance, please check the Shipping Policy or contact Paqtiv's support team through the "Contact Us" page or via email at support@paqtiv.com.
What should I do if my order does not arrive on time?
If your order from Paqtiv does not arrive on time, you may encounter delays due to customs and other factors. It's recommended to wait for 1-2 business days, as the shipping company may need time to update the location of the package. If the delay persists, you can contact Paqtiv's support team for assistance. Reach out through the "Contact Us" page or email at support@paqtiv.com, providing your order details and they will help address the issue. For further information, refer to the Shipping Policy.
Questions about Payment
What payment methods does the online store accept?
Paqtiv accepts various payment methods for your convenience. The accepted payment methods include: Visa, MasterCard, Amex, PayPal, UnionPay, Bancontact, GooglePay, ApplePay, IDEAL
Can I receive an invoice for my order?
Certainly! After placing your order with Paqtiv, you will receive an invoice for your purchase. The invoice will be sent to the email address associated with your order.
Are there costs associated with certain payment methods?
In most cases we do not charge additional costs for payments. Any costs will be clearly stated at checkout.
How can I correct a payment error?
If you have made a payment error, please contact our customer service immediately for assistance. You can contact them through the "Contact Us" page on their website or by emailing support@paqtiv.com. Provide detailed information about the payment error and your order, and the support team will guide you on the necessary steps to rectify the issue.